Privacy Policy
At Cleaning 911, LLC ("we," "our," or "us"), we treat your personal information with the same respect we bring to your home or office. This policy explains simply and clearly how we collect, use, and protect your information when you visit www.cleaning-911.com or reach out to us.
What Information We Collect
When you request a quote, book a service, or reach out to us (via our site or Facebook), we collect basic details needed to do the job:
Contact Info: Your name, email address, phone number, and street address.
Service Details: Gate codes, entry instructions, pet notes, or specific cleaning requests for your space.
Website Basics: Like most websites, we automatically gather standard technical info when you browse—such as your IP address, browser type, device info, and pages visited. We use cookies to keep the site running smoothly and to see how visitors use our pages.
How We Use Your Information
We only use your information to run our business and take care of your property:
To send estimates, confirm bookings, and show up on time.
To text or email appointment reminders and service updates.
To answer questions or follow up on your feedback.
To keep improving our website and customer service.
How We Protect Your Info & Privacy
Staff Confidentiality: Inviting us into your space is personal. All Cleaning 911 team members sign strict confidentiality agreements so your home and private details stay private.
Security Measures: We store your info on secure, controlled servers and use industry-standard security to keep it safe from unauthorized access.
Data Breaches: In the unlikely event of a security breach affecting your information, we will notify you promptly and explain what steps we're taking.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We only share info with trusted tools that help us run our business (like our booking system or email service). We will only disclose information outside of this if legally required to do so by law enforcement or court order.
Your Rights & Choices
You are always in control of your data. At any time, you can reach out to us to:
See what information we have on file for you.
Update or correct any details.
Ask us to delete your personal information from our system.
Opt out of any promotional emails or messages.
To make a request, just email us at
cleaning-911@outlook.com.
Children's Privacy
Our services and website are meant for adults. We do not knowingly collect personal information from children under 13 years old (in accordance with COPPA). If you believe a child provided us with their details, please let us know so we can delete it immediately.
External Links
Our site may occasionally link to third-party sites (like social media pages). We aren't responsible for the privacy practices or content on those external websites, so we encourage you to check their policies too.
Updates to This Policy
If we make any changes to this Privacy Policy, we will post the updated version right here with a revised date at the top.
Contact Us
Have questions or need to update your info? Reach out anytime!
Email: cleaning-911@outlook.com
Phone: 631-352-7434
Website: www.cleaning-911.com
